These Terms of Service ("Terms")
govern your access to and use
of the Ostaagar mobile application
and wholesale marketplace platform.
1. Acceptance of Terms
By creating an account
or using the Ostaagar platform,
you agree to be bound
by these Terms
and our Privacy Policy.
If you are using the platform
on behalf of a business entity,
you represent and warrant
that you have the authority
to bind that entity
to these Terms.
2. Business Eligibility
Ostaagar operates as a
B2B (Business-to-Business) marketplace platform.
Access is restricted
to legitimate business entities only.
-
Users must provide
a valid GSTIN
for tax compliance purposes.
-
Ostaagar reserves the right
to verify business credentials
before granting access
to wholesale pricing
and procurement services.
-
Misuse of trade pricing
for individual retail consumption
constitutes a violation
of these Terms.
3. Ordering and Commercial Terms
-
Inventory:
Product availability
is subject to factory production,
supplier operations,
and real-time mill inventory status.
-
Pricing:
All listed prices
represent wholesale trade rates.
Logistics fees,
taxes,
and GST
are calculated during checkout.
-
Manifests:
Once an order is placed,
a purchase manifest is generated.
Order cancellations
are permitted only
while the order remains
in "Pending" or "Processing" status.
-
Payments:
Ostaagar supports
multiple payment methods
including Online Payment
and Cash on Delivery (COD).
For COD orders,
full payment must be completed
immediately upon cargo arrival.
4. Logistics and Shipping
-
Consignments:
Ostaagar acts as a facilitator
for factory-direct logistics operations.
-
Delivery Timelines:
Estimated delivery timelines
are provided in good faith
but are not guaranteed
due to operational,
production,
or transportation variables.
-
Risk Transfer:
Risk of loss
passes to the buyer
upon delivery of the consignment
to the specified destination address.
5. Returns and Claims
-
Manufacturing Defects:
Ostaagar provides
a 7-day claim window
for reporting manufacturing defects.
-
Damage Reporting:
Damaged,
missing,
or incorrect items
must be reported
within 48 hours of delivery
along with valid photographic evidence.
-
Return Conditions:
Returned products
must remain unused
and in original factory packaging
to qualify for return eligibility.
-
Final Sale Categories:
Certain high-volume wholesale categories
may be marked as non-returnable
or final sale items.
6. Intellectual Property
All platform content,
including trademarks,
branding,
UI/UX designs,
software systems,
and proprietary logistics technologies,
are owned by
Ostaagar Technologies Private Limited
and protected under applicable laws.
7. Limitation of Liability
Ostaagar shall not be liable
for indirect,
incidental,
special,
or consequential damages
arising from factory delays,
manufacturing disruptions,
logistics partner performance,
or circumstances beyond reasonable control.
8. Governing Law
These Terms are governed
by the laws of India.
Any disputes arising
from use of the platform
shall be subject
to the exclusive jurisdiction
of the courts
in the region
of our registered office.
