Welcome to the Ostaagar B2B ecosystem.
As a platform dedicated to streamlining factory-direct procurement,
this policy outlines the standards and responsibilities
for all buyers using the OSTAAGAR platform.
1. Buyer Eligibility & Conduct
-
Verified Status:
All buyers must maintain an active business profile
with a valid GSTIN.
-
Professionalism:
Buyers are expected to conduct negotiations and inquiries
through our platform in a professional and business-like manner.
-
Fair Trade:
Ostaagar prohibits the circumvention of our marketplace
to settle trade offline once a lead has been established
through the platform.
2. Procurement & Orders
-
Bulk Quantities:
All listings on Ostaagar are intended for wholesale
and bulk procurement only.
Retail-sized orders are not permitted.
-
Manifest Finality:
Once an order moves from "Pending" to "Processing",
it enters the factory production or packaging queue.
After this stage, cancellations are not permitted.
-
Inventory Accuracy:
While we strive for maximum accuracy,
factory stock is dynamic.
If a selected item becomes unavailable,
Ostaagar may facilitate refunds
or provide alternative product options.
3. Pricing & Taxation
-
Wholesale Pricing:
Prices listed are exclusive wholesale trade rates.
Buyers must not disclose these rates
to retail end-consumers.
-
GST Compliance:
As a B2B platform,
GST is mandatory.
Buyers are responsible for ensuring
that their GSTIN is correctly provided
for Input Tax Credit (ITC) benefits.
-
Commercial Invoices:
Ostaagar provides GST-compliant invoices
for every transaction,
including inventory subtotal,
GST breakdown,
and logistics fees.
4. Logistics & Delivery
-
Address Accuracy:
Buyers must provide accurate warehouse,
shop address,
and delivery coordinates.
Ostaagar is not responsible for delays
caused by restricted cargo entry zones
or incorrect delivery details.
-
Unloading Responsibility:
Buyers are responsible for arranging labor
for unloading heavy consignments
at the delivery destination.
-
COD Obligations:
For Cash on Delivery orders,
buyers must ensure payment availability
upon arrival of the logistics partner.
Refusal to pay for confirmed consignments
may result in account suspension.
5. Inspection & Return Policy
-
Immediate Inspection:
Upon delivery,
buyers must inspect outer packaging
for visible transit damage.
-
Damage Reporting:
Any discrepancy in quantity
or transit damage must be reported
within 48 hours through the
"Inventory Claims" section
with photographic evidence.
-
Manufacturing Defects:
Buyers are provided a 7-day reporting window
for manufacturing defects identified
after delivery.
-
Return Conditions:
Returned products must remain
in original factory packaging.
Bulk bundles must not be broken,
altered,
or partially used
when being returned for refunds.
6. Account Governance
-
Security:
Buyers are responsible
for maintaining the confidentiality
of their account credentials.
-
Termination:
Ostaagar reserves the right
to suspend or terminate accounts
involved in fraudulent claims,
payment defaults,
abusive activities,
or violations of this Buyer Policy.
7. Acceptance of Buyer Policy
By continuing to use the Ostaagar platform,
you acknowledge and agree
to comply with this Buyer Policy,
ensuring a secure,
transparent,
and efficient marketplace
for all trade partners.
