OSTAAGAR Partner Shipping & Fulfillment Policy

1. Order Acknowledgment & Confirmation

• Partners receive instant notifications when a new order enters "Pending" status.
• Sellers are responsible for reviewing order details, verifying inventory availability, and confirming the order within the required timeframe.
• Once verified, the seller must click "Confirm Order" to move the order into the "Ready to Ship" stage.

2. Mandatory 48-Hour SLA

• All orders must be processed and marked as "Ready to Ship" within 48 hours from the time the order is placed.
• Failure to consistently comply with this Service Level Agreement (SLA) may result in:
• Delayed shipment penalties.
• Reduced marketplace visibility.
• Seller tier downgrade.
• Automatic order cancellation to protect buyer experience.

3. Documentation (Manifests & Invoices)

• After order confirmation, the OSTAAGAR system automatically generates:
• Shipping Manifest
• Tax Invoice
• Shipping Label
• Sellers must download and print these documents before dispatch.
• The Tax Invoice must be placed inside the shipment package.
• The Shipping Label or Manifest must be securely attached to the outside of the package for logistics identification.

4. Packaging Standards

• Since OSTAAGAR operates as a wholesale marketplace, all pieces belonging to a bundle must be packed together.
• Sellers must use:
• Waterproof packaging.
• Tamper-evident sealing.
• Durable outer protection suitable for long-distance cargo transit.
• OSTAAGAR shall not be liable for damages caused by inadequate, weak, or improper seller packaging.

5. Courier Handover Process

• Once an order is marked "Ready to Ship," a pickup request is automatically forwarded to the assigned logistics partner.
• A pickup executive will arrive at the seller's registered business address.
• Important Requirement: Sellers must ensure that the pickup agent signs the physical Shipping Manifest during handover.
• The signed manifest serves as the seller's legal proof of shipment handover in cases involving:
• Lost shipments.
• Delivery disputes.
• Logistics investigations.

6. Inventory Synchronization

• The OSTAAGAR inventory system automatically deducts bundle stock once an order is marked as "Ready to Ship."
• If an order is cancelled before shipment, inventory quantities are automatically restored.
• After shipment confirmation, stock is considered permanently committed to the associated order.

7. Shipping Liability

• Sellers are solely responsible for ensuring that the correct products, sizes, bundle ratios, colors, and quantities are shipped.
• In cases involving:
• Wrong Item Shipped
• Incorrect Size Dispatch
• Bundle Ratio Mismatch
• Missing Units
• The seller may bear:
• Return shipping charges.
• Refund liabilities.
• Marketplace penalties.

8. Policy Enforcement

OSTAAGAR reserves the right to investigate shipment disputes, apply operational penalties, restrict seller privileges, suspend listings, or terminate seller accounts for repeated shipping violations, fraudulent activities, or non-compliance with platform fulfillment standards.