OSTAAGAR Cancellation Policy

1. The Cancellation Window

Order cancellation availability depends entirely on the logistics milestone reached by your consignment.

• Status: Pending / Processing
  Buyers may cancel the order directly from the app and receive a full refund. During this stage the factory has not yet completed dedicated packaging, manifest generation, or final quality verification.
• Status: Quality Check
  Cancellation requests may still be accepted, however approval is subject to factory processing status. If packaging, customization, labeling, or bundle preparation has already begun, a reasonable restocking fee may apply.
• Status: Cargo Dispatched / Shipped
  Once the consignment has been handed over to a logistics partner, cancellation is no longer possible. Factory payouts and shipping commitments have already been initiated.

2. How to Cancel an Order

If your order is eligible for cancellation, follow these steps:

• Open the OSTAAGAR App.
• Navigate to Profile → My Orders.
• Select the order you wish to cancel.
• Tap the "Cancel Order" button if available.
• Choose the cancellation reason.
• Confirm the cancellation request.

After successful cancellation, you will receive confirmation within the app and a cancellation reference record.

3. Factory-Initiated Cancellations

OSTAAGAR reserves the right to cancel an order or part of an order under specific circumstances:

• Inventory Shortage: Inventory becomes unavailable after final quality verification.
• Quality Failure: Factory inspection identifies products that fail quality standards.
• Logistics Restrictions: Cargo services become temporarily unavailable for the destination location.
• Pricing Error: A technical issue results in an incorrect wholesale selling price.

In such situations, buyers receive a full refund including:

• Inventory Subtotal
• GST Amount
• Logistics Fee

4. Refunds Upon Cancellation

• Prepaid Orders: Refunds for UPI, Cards, Net Banking, and other online payment methods are generally initiated within 24 hours after cancellation approval.
• Cash on Delivery Orders: Since payment has not yet been collected, the order is simply marked as cancelled and no refund process is required.
• GST Compliance: A cancellation credit note may be issued where applicable to maintain proper tax documentation.

5. Refusal at Doorstep (COD Orders)

Refusing a Cash on Delivery shipment at the time of delivery is not considered a valid cancellation.

• Wholesale cargo transportation involves significant logistics costs.
• Unjustified refusal of confirmed shipments may result in account warnings.
• Repeated refusals may lead to restrictions or permanent removal of COD privileges.

6. Order Modifications

Partial cancellations are not supported after a shipping manifest has been generated.

To change products, quantities, bundle combinations, or delivery details, buyers must cancel the eligible order and place a new order with the correct information.

7. Need Help?

If you are experiencing issues cancelling an eligible order, please contact our support team immediately.

Email: support@ostaagar.com
Phone & WhatsApp: +91 9380324653