Ostaagar operates a specialized B2B logistics network
designed to transport bulk inventory
directly from manufacturing units
to your registered business location.
By placing an order on the platform,
you agree to the following shipping
and logistics terms.
1. Shipment Processing & Timelines
-
Factory Dispatch:
Since products are sourced directly from factories,
mills,
and manufacturing units,
orders generally require
2–4 business days
for quality inspection,
inventory verification,
and secure packaging
before handover to logistics partners.
-
Standard Delivery:
Depending on the distance
between the origin factory
and the buyer warehouse,
deliveries generally take
5–10 business days.
-
Express Shipping:
Select logistics corridors
may support express cargo services
with estimated delivery timelines
of 3–5 business days.
2. Logistics Fees
-
Weight-Based Calculation:
Shipping charges are calculated
based on total dead weight,
package dimensions,
and volumetric weight
of the bulk consignment.
-
Transparent Pricing:
Applicable logistics fees
are displayed clearly at checkout
and included
in the official commercial invoice.
-
Bundled Shipping:
Orders sourced from multiple factories
may arrive in separate consignments
at different times
to optimize dispatch speed
from each manufacturing location.
3. Delivery Protocols
-
Address Accuracy:
Buyers must provide
accurate delivery addresses,
warehouse details,
and contact information.
Delivery locations should be accessible
to heavy cargo vehicles,
trucks,
or tempos.
-
Unloading Responsibility:
As a wholesale B2B marketplace,
unloading labor
and cargo handling arrangements
are the responsibility of the buyer
at the delivery destination.
-
Restricted Zones:
If delivery destinations fall
within restricted entry zones
for commercial vehicles,
buyers must coordinate
with the delivery partner
to arrange suitable delivery timing.
4. Consignment Tracking
-
Real-Time Tracking:
Every order is assigned
a unique Consignment ID.
Buyers can track shipment progress
through the "Track Logistics" section
inside the application.
-
Shipment Milestones:
Tracking updates may include:
Quality Check,
Packed,
In Transit,
Out for Delivery,
and Delivered Successfully.
-
Notifications:
Buyers may receive push notifications,
SMS alerts,
or in-app updates
regarding shipment movement
and delivery attempts.
5. Receipt & Inspection
-
Outer Packaging Inspection:
Upon arrival,
buyers should inspect
the outer packaging,
seals,
gunny bags,
and cartons
for visible signs of damage
or tampering.
-
Proof of Delivery (POD):
Once the Proof of Delivery document
is signed,
the buyer acknowledges
successful receipt
of the listed consignments.
-
Shortages & Missing Bundles:
Any missing cartons,
shortages,
or damaged cargo
should be reported immediately
while the logistics partner
remains on-site.
6. Cash on Delivery (COD) Shipments
-
Payment Readiness:
For COD consignments,
the complete invoice amount
must be paid
via Cash,
UPI,
or approved payment methods
before cargo handover.
-
Repeated Refusal:
Frequent refusal
of confirmed consignments
may result in permanent suspension
of COD facilities
for the associated business account.
7. Areas Served
Ostaagar currently services
major commercial
and industrial hubs across India.
If logistics partners
do not support
a selected PIN code,
the application may notify users
during address selection or checkout.
8. Logistics Support
For shipment delays,
delivery coordination,
cargo disputes,
or logistics-related assistance,
please contact our support team.
Email:
support@ostaagar.com
