At Ostaagar (operated by Ostaagar Technologies Private Limited),
we value the trust you place in us and are committed
to protecting your privacy and business data.
This Privacy Policy describes how we collect,
use, and share information through our mobile application
and related services.
1. Information We Collect
We collect several types of information
from and about users of our App:
-
Business Information:
Registered business name,
GSTIN (Goods and Services Tax Identification Number),
business category,
and related documentation.
-
Personal Identifiers:
Full name,
primary email address,
mobile phone number,
and account credentials.
-
Delivery Data:
Detailed shipping addresses,
warehouse locations,
and proximity data to manufacturing partners.
-
Transactional Data:
Details of orders placed,
payment methods used,
purchase history,
and commercial invoices.
-
Device & Usage Data:
IP address,
device type,
operating system,
and App interaction logs
for performance monitoring and security.
2. How We Use Your Information
We use the collected data
for the following purposes:
-
Marketplace Operations:
Facilitating direct-from-factory
wholesale transactions.
-
Order Fulfillment:
Sharing necessary consignment details
with manufacturing and logistics partners.
-
Support Services:
Resolving inquiries via our help center
and managing return requests.
-
Account Management:
Verifying business eligibility
and maintaining secure access.
-
Communications:
Sending order status updates,
security alerts,
and optional business newsletters.
-
Analytics:
Improving App functionality,
optimizing supply chain routes,
and analyzing wholesale trends.
3. Data Sharing and Disclosure
We do not sell your data.
Information is shared only
under the following circumstances:
-
To Partners:
We share order details
with factories (Sellers)
and logistics providers
to fulfill your procurement requests.
-
Service Providers:
We use trusted cloud services
such as Firebase
and payment processors
who are contractually obligated
to protect your data.
-
Legal Requirements:
Information may be disclosed
when required by law,
regulation,
or legal process
to protect our rights
and the safety of users.
4. Data Security
We implement industry-standard
security measures,
including encrypted data transmission
and secure authentication systems
powered by Firebase.
While we continuously work
to maintain maximum protection,
no method of internet transmission
or electronic storage
is completely secure.
5. Your Rights and Choices
-
Access & Correction:
Users can update profile information
and business details directly
within the App.
-
Data Deletion:
Users may request account deletion.
Ostaagar maintains a 30-day grace period
where account data remains
in "pending deletion" status
before permanent removal.
-
Communications:
Users may opt out
of marketing notifications
and newsletters
through App settings.
6. Changes to This Policy
Ostaagar may update this Privacy Policy periodically.
Continued use of the App after policy updates
constitutes acceptance
of the revised Privacy Policy.
