OSTAAGAR Partner Refund & Return Policy

1. The 8-Day Settlement Window

OSTAAGAR operates on an 8-day settlement cycle. Payouts for delivered orders remain on hold for 8 days after successful delivery.

This period functions as the official buyer review and dispute window.

Once the review period expires and the payout is transferred to the seller's "Available Balance," the transaction is considered finalized.

2. Grounds for Refund (Seller Liability)

Refunds may be initiated and deducted from seller earnings if a buyer raises a valid dispute under the following situations:

• Defective Products: Products received with manufacturing defects, damage, tearing, or quality failures.
• Incorrect Fulfillment: Shipment of incorrect color, design, size, or bundle ratio different from the product listing.
• Missing Items: Bundles containing fewer pieces than specified in the listing description.
• Counterfeit Goods: Products found to be replicas, fake, refurbished, or previously used.

3. Refund Deduction Process

• If a refund is approved due to seller responsibility, the corresponding Net Payout amount may be reversed.
• If payout settlement has already been completed, the refund amount may appear as:
• Pending Deduction
• Payment Recovery
• These amounts may be adjusted against future seller payouts and upcoming settlement cycles.
• Sellers may track these adjustments under:
• Finances > Payment Recoveries

4. Return Shipping Costs

• Seller Fault: If a return occurs due to damaged products, wrong items, incorrect sizes, or listing mismatches, the seller is fully responsible for return logistics charges.
• Applicable return shipping costs may be deducted directly from the seller balance.
• Logistics Fault: If damage occurs due to courier mishandling while seller packaging meets platform standards, OSTAAGAR may absorb the loss or recover it from the logistics provider.

5. Non-Returnable Scenarios

Since OSTAAGAR operates as a wholesale B2B marketplace, the following situations are considered non-returnable:

• Change of mind by the buyer.
• Minor color variations caused by screen calibration, lighting, or photography conditions.
• Claims reported after the 8-day review window.

6. Quality Check (QC) Disputes

In situations where:

• The seller claims the correct product was shipped.
• The buyer claims otherwise.

OSTAAGAR's Quality Audit Team may review:

• Buyer unboxing videos.
• Seller packing photographs.
• Shipment documentation.

The final QC decision issued by OSTAAGAR shall remain final and binding for all parties.

7. Cancellation Refunds

• Pre-Shipment Cancellation: If an order is cancelled before reaching the "Ready to Ship" stage, the buyer refund is processed immediately and no commission is charged to the seller.
• Post-Shipment Cancellation: Once an order enters "In Transit" status, sellers cannot cancel the shipment.
• If a buyer refuses a COD shipment at delivery, the shipment may be marked as RTO (Return to Origin), and additional return handling fees may apply.

8. Policy Enforcement

OSTAAGAR reserves the right to investigate refund disputes, recover financial losses, apply penalties, suspend seller privileges, or permanently terminate accounts involved in fraudulent practices, repeated quality issues, or policy violations.