OSTAAGAR Support Center

Customer, Seller & Business Partner Assistance

Welcome to the official OSTAAGAR Support Center. We are committed to providing reliable assistance for buyers, sellers, manufacturers, wholesalers, distributors, and business partners using the OSTAAGAR marketplace platform.

If you require assistance regarding orders, payments, logistics, product listings, account verification, refunds, technical issues, or business onboarding, our support team is here to help.

Contact Support

Email Support:
support@ostaagar.com

Phone Support:
+91 9380324653

WhatsApp Support:
Chat on WhatsApp

Support Categories

  • Account Registration & Login Problems
  • Business Verification (GST / KYC) Assistance
  • Order Placement & Procurement Support
  • Shipment Tracking & Logistics Coordination
  • Refunds, Returns & Claim Management
  • Seller Onboarding & Product Listing Help
  • Payment Settlement & Wallet Queries
  • Technical Errors, Bugs & App Issues
  • Business Partnerships & Collaboration Requests
  • Marketplace Policy Clarifications

Support Hours

Business Support Hours

Monday – Saturday

10:00 AM – 7:00 PM (IST)

Public holidays may affect response times.

Before Contacting Support

To help us resolve your issue quickly, please include the following information whenever applicable:

  • Registered Mobile Number
  • Business Name
  • Order ID / Consignment ID
  • GST Number (if applicable)
  • Relevant Screenshots or Documents
  • Detailed Description of the Issue

Response Time

Most support requests receive an initial response within 24–48 business hours. Complex disputes involving logistics, refunds, settlements, or quality investigations may require additional review time.

Escalation Process

If your issue remains unresolved, you may request escalation through our Grievance Redressal mechanism. Escalated cases are reviewed by our compliance and operations team for further action.

Get Ready for OSTAAGAR

Register your interest for your business role and receive launch updates from our team.